What are Feedback Models? Best Types of Feedback Models – 2024

Feedback models

If you’re a manager, team leader, or just interested in learning more about how feedback can improve your team’s performance, then you’re in the right place. 

We all know that feedback is important, but it can be tricky to navigate. That’s why we’ve put together this post to break down the different types of feedback models and give you some practical tips on how to implement them in your organization. 

We’ll start by defining what we mean by feedback models and why they’re so important in management.

Then, we’ll dive into the different types of feedback models, including 360-degree feedback, upward feedback, downward feedback, and peer feedback. We’ll look at the pros and cons of each model so you can decide which one might be the best fit for your team. 

But it’s not just about knowing the different types of feedback models – it’s also important to know how to implement them effectively.

That’s why we’ll also cover some best practices for rolling out the best feedback models and how to overcome common challenges that come up. 

So, whether you’re looking to improve communication and collaboration within your team, or you’re simply curious about how feedback can boost your team’s performance, this post has got you covered. Let’s dive in! 

Types of Feedback Models

360-Degree Feedback Model

360-Degree Feedback is a type of feedback model that involves collecting feedback from multiple sources, including the employee’s supervisor, peers, subordinates, and even customers.

This type of feedback model provides a comprehensive view of the employee’s performance and can be used to identify areas for improvement.  

One of the biggest advantages of 360-Degree Feedback is that it provides a well-rounded view of an employee’s performance, by getting feedback from multiple sources.

It also allows for self-reflection and personal development, since employees get to see how others perceive them.

However, it also has its drawbacks, like the process can be time-consuming and it requires a certain level of trust and confidentiality to be effective.

But overall, 360-Degree Feedback can be a powerful tool for identifying areas of improvement and promoting personal development when used correctly. 

If you want to increase the effectiveness of your 360-degree feedback process, implementing an easy-to-use 360-degree feedback software can be a great choice.

Teamflect's built in feedback models

Teamflect, as one of them, includes features such as customizable feedback templates, which can be used to create consistent and standardized feedback forms for different positions within the organization.

This helps ensure that the feedback collected is relevant and useful for the employee’s development.

Teamflect also offers a user-friendly interface that allows for easy navigation and data analysis, making it easy for managers and HR professionals to understand the feedback and take action accordingly.

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CEDAR Feedback Model

Cedar Feedback Model

The CEDAR Feedback Model stands for Context-Examples-Diagnosis-Actions-Review. It’s a structured approach to feedback that focuses on providing specific, actionable feedback that can be used to improve performance.

It starts by providing context and specific examples, followed by getting a diagnosis of the situation from the employee, identifying specific areas for improvement, and proposing specific actions for improvement, and reviewing the feedback process and making sure everyone is on the same page about it.  

The CEDAR Feedback Model works best if you have a specific behavior or situation that needs to be improved and want to learn your employee’s side and reasoning of the situation. 

SBI Feedback Model

SBI Feedback model

The SBI Feedback Model stands for situation-behavior-impact feedback model and is based on the principle of describing a specific situation, the behavior that was seen in that situation, and the impact that behavior had on the employee, the team members, the organization etc.

Being one of the most popular feedback models out there, this approach allows for clear and specific feedback that can be used to improve performance.  

The SBI Feedback Model is effective because it helps to remove any emotions or biases from the feedback, making it more objective and actionable, and it is designed to accommodate both positive and negative feedback.

Since it doesn’t suggest any steps for improvement, using it as a way of giving positive feedback would give better results. 

Pendleton Feedback Model

The Pendleton Feedback Model is an interactive approach to giving feedback that puts both the employee and the manager in control of the conversation.

To use this model, the manager should first ensure that the employee is ready and willing to receive feedback. Then, the employee should be given the opportunity to provide comments or background on the observed behavior or situation.

Both the employee and the manager should take turns discussing what went well and what could be improved. Finally, they should work together to develop an action plan for improvement. 

The Pendleton Feedback Model allows employees to take control of the feedback process by starting and guiding each section.

feedback model also helps employees feel heard and appreciated, which is a critical aspect that some other processes may overlook. The Pendleton Feedback Model is suitable for all types of feedback—positive or negative. 

Which feedback model is right for your company?

Selecting the right feedback model for an organization is a tricky process. While each different type of feedback model we’ve listed here;

  • 360-Degree Feedback Model
  • CEDAR Feedback Model
  • SBI Feedback Model
  • Pendleton Feedback Model

Each has pros and cons, but they are all still incredibly effective ways to practice and implement feedback in corporate settings.

The right feedback model for a company depends on a variety of different factors such as day-to-day practices, organizational goals, goal-setting methodology, leadership culture, organizational culture , and more. So how can you pick the right feedback model for you?

Step 1: Consider Team Dynamics

The nature and culture of your team play a crucial role in selecting a feedback model.

Some teams may thrive with the inclusive, all-encompassing approach of 360-degree feedback, while others might prefer the directness of the SBI model or the reflective nature of the Pendleton model.

Step 2: Evaluate the Feedback Purpose

As opposed to the “How?”, focus on the “Why?”. Different feedback models suit various feedback purposes.

If the feedback is meant for developmental purposes, a model that encourages self-reflection and comprehensive input like the 360-degree or Pendleton models may be more suitable.

For performance-based feedback, a more structured model like CEDAR or SBI might be effective.

Step 3: Factor in Implementation Feasibility

Now, it is time to focus on the “How?”. Consider the resources, time, and training required to implement each feedback model.

Some feedback models may require more preparation or a higher level of maturity and openness within the team to be effective.

Step 4: Trial and Adapt

There’s no one-size-fits-all approach to feedback, and what works for one team may not work for another.

Be prepared to trial an employee model and actually solicit feedback on the process, being ready to adapt or switch models based on your team’s experiences and preferences.

Step 5: Seek Team Input

Speaking of feedback on the process itself…Involving your team in the selection process can provide valuable insights into their preferences and readiness for different types of feedback.

Not only will this result in quality insight but also help your team be more invested in the entire feedback process, regardless of the feedback model you’re using.

If you’re using Microsoft Teams to communicate with your Team, you can use a simple employee pulse survey tool like Teamflect to seek said input.

Best Practices for Implementing Feedback Models

Feedback Model Best Practices

Setting clear goals and expectations

Before implementing a feedback model, it’s important to clearly define the goals and expectations of the process.

This means identifying what specific areas of improvement the feedback will focus on, as well as how the feedback will be used and by whom.

Having clear goals and expectations will ensure that the feedback process is aligned with the overall objectives of the organization and that everyone is on the same page. It also makes it easier for employees to understand how their feedback is going to be used and how it will help them. 

Involving all levels of the organization 

Feedback models should involve all levels of the organization, from the top management to front-line employees.

This will ensure that the feedback is comprehensive and covers all aspects of the organization’s performance.

Additionally, involving employees at all levels will help to build trust and increase buy-in from employees. And who doesn’t love feeling heard and valued?  

Providing training and support  

Providing training and support for employees on how to give and receive feedback is crucial for the success of the feedback model. Employees should be trained in how to provide constructive feedback, respond to feedback, and use it to improve their performance. This will help to ensure that the feedback process is productive and beneficial for everyone involved.  

Encouraging open and honest communication 

Encouraging open and honest communication is key to any feedback model. Employees should feel comfortable providing honest feedback without fear of retaliation.

Managers should also be open to receiving feedback and willing to make changes based on the feedback they receive.

This will foster a culture of trust, where employees feel heard and valued, leading to a more motivated and engaged workforce. And who doesn’t want to be part of a motivated and engaged workforce? 

What are feedback models?

Feedback models are structured systems or frameworks that organizations use to collect and provide feedback to employees at different levels.

These models are designed to improve communication, collaboration, and overall performance within the team. 

Importance of feedback in management

Feedback is essential for management as it enables managers to identify areas for improvement, track progress and make necessary adjustments, and to provide employees with the opportunity to learn and grow in their roles.

It also helps build trust and increase employee engagement, which leads to better employee retention and improves the organization’s overall performance. 


To summarize, we’ve discussed the importance of feedback in management, the different types of feedback models available, and some best practices for implementing them.

Feedback is crucial for management as it enables managers to identify areas for improvement, track progress and make necessary adjustments, and to provide employees with the opportunity to learn and grow in their roles.

By implementing feedback models, organizations can improve communication, collaboration, and overall performance within the team. Remember, effective feedback is a two-way street, it’s not just about receiving feedback but also giving it.  

Now that you’ve learned about the different types of feedback models and best practices for implementation, it’s time to act! Make sure to evaluate the feedback process regularly and adjust as needed.

By following these steps, you’ll be well on your way to creating a culture of continuous improvement within your organization. If you want to get the most out of your feedback process, consider implementing the best feedback software for Microsoft Teams, Teamflect!

Written by Emily Helen Arnold

Emily Helen Arnold is a content writer at Teamflect. She is obsessed with organizational behavior studies and loves writing/thinking about how a carefully designed people strategy can transform a company.

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