The IT Services Satisfaction Survey Template allows organizations to evaluate how well internal IT systems and support meet employee needs. From reliability and responsiveness, this survey collects feedback that helps IT teams prioritize improvements and deliver a better experience.
Delivered via Teamflect through Teams and Outlook, this survey is plug-and-play: No coding required, no tickets submitted, just click, type, done.
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Open-Ended Feedback
Employees can suggest improvements or request additional IT services to enhance productivity.
Service Usage Checklist
Multiple-choice questions reveal which services employees use most—email, printing, internet, conferencing, and more.
Reliability Satisfaction Rating
A 5-star rating question helps you gauge how dependable employees find the IT tools and infrastructure.
IT Support Agreement Scale
A Likert-style question assesses whether employees feel adequately supported by the IT team when issues arise.
Autosave and Confidentiality
Responses are saved privately until submission, with options for anonymous feedback where needed.
Use this survey to monitor service health, plan upgrades, and enhance end-user satisfaction:
1. Customize service options to match your IT stack
Update the question list to include internal tools, systems, or region-specific services used by your teams.
2. Deploy quarterly or post-rollout
Send the survey as part of regular service reviews or after major IT changes such as platform migrations or hardware rollouts.
3. Collect feedback inside Microsoft Teams
Employees submit their responses directly within Teamflect—no external tools, tickets, or forms required.
4. Analyze usage and satisfaction trends
Track IT adoption, highlight support gaps, and build dashboards with Teamflect insights or Power BI integrations.
5. Use results to plan improvements
Prioritize upgrades, support resources, and training based on what employees actually use—and what frustrates them.
This template is ideal for IT departments, system administrators, and operations teams looking to improve user experience and IT support efficiency.
Perfect for:
With this template, you can spotlight what’s working, find out what’s not, and make your tech stack work smarter for everyone.
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