"Teamflect does it all. And it takes care of what we need it to do. It’s been a great tool for our organization."
Ian Brown - Director of Campus Recreation & Wellness
Furman University, a prestigious private liberal arts and sciences institution located in Greenville, South Carolina, is known for its commitment to academic excellence and student engagement. With2,300 students and a workforce of 800 employees, Furman fosters a vibrant community of learning and innovation. Within the Department of Campus Recreation and Wellness, Director Ian Brown oversees a multifaceted program that includes aquatics, fitness, wellness, intramurals, and outdoor adventures.
Like many institutions of higher education, Furman University faced significantchallenges in managing its performance and strategic planning processes. Theywere having trouble streamlining their one-on-one meetings, OKR tracking, andperformance reviews.
This is where Teamflect came in.
I was looking for ways that we could track our OKRs. I was also looking for a way to solve the conundrum of a one-on-one," Ian explains.
Ian discovered Teamflect and was drawn to its seamless integration with Microsoft Teams. The free trial provided an opportunity to explore its capabilities in-depth:
"The 10 free licenses did it for me. It gave me enough “meat” to see that not only could this tool work, but this can have a great impact on our organization."
“Teamflect solved a lot of the things that we needed it to solve. It’s been a phenomenal tool."
Teamflect quickly became a key aspect of the department’s strategic operations. The department uses multiple modules within the platform, including OKR tracking, one-on-one meetings, and performance reviews, to drive organizational alignment. Ian shared: "We use most of the modules within Teamflect. The biggest things that we use Teamflect for is tracking and executing our strategic plan."
And what has this partnership yielded? The department that uses Teamflect truly started to stand out. As Ian puts it:
"Teamflect has propelled our department to stand out within our division of the institution. We’ve accomplished more than 50% of our strategic plan within one year. That’s pretty crazy. We were able to facilitate that because we were using a tool like Teamflect."
Achieving success of this caliber doesn’t just happen when a department implements Teamflect. It also needs a capable leader like Ian to take the tool and run with it.
From performance reviews and strategic goals to day-to-day to-do items and meeting agenda’s, Ian takes complete advantage of our software.
“On a more day-to-day basis, we're using the one-on-one agenda tool very heavily so that we can have a collaborative one-on-one meeting and track our agenda items without much work. We're alsousing the task within meetings or the task module itself to make sure we're tracking our action items to completion. As a manager, I can set that task or they can set that task, and then I can offload that off my brain,” Ian says.
“It's the combined connectedness that works for me. The one-on-ones that pull up not only the conversation and the agenda items, but also their tasks and OKR progress all within one place.”
One of the highlights of Furman University’s experience with Teamflect has been the exceptional customer support. Ian shared his satisfaction with the responsiveness and helpfulness of the support team:
"Customer support is fantastic! If I have a question, I get a response in a timely manner alongside the assistance I need."
Beyond resolving issues, Ian appreciated Teamflect’s collaborative approach to product improvement: "I love the feature feedback tool as well that you guys are using so that if I have an idea about a feature that I really would be interested in, not only can I suggest that, but I can see what others are saying about that particular feature, and I can see they’re voting on that as well."
Furman University’s partnership with Teamflect exemplifies how a tailored, user-friendly performance management tool can drive meaningful change within an organization.
Integrating essential processes and fostering collaboration, Teamflect has empowered the department to focus on what truly matters: developing talent and achieving strategic goals. We look forward to supporting Furman University in their continued journey of excellence.