IRE is a company that represents different manufacturers, primarily from North America and Europe, supplying products and services to the upstream oil and gas market and the wider energy industry. For companies without a presence in their region, IRE provides comprehensive business development strategy, inventory management, equipment servicing, and after-sales support.
We interviewed Andrew Stratton, General Manager, and Fredelyn Lape, Head of Quality and People at IRE who shared insights into how Teamflect has transformed their organization's approach to performance management, onboarding, and task management.
"Transformational would be the best word to describe the impact Teamflect has had on our organization."
Andrew Stratton - General Manager
Andrew discovered Teamflect while searching for a solution to handle annual reviews, which had previously been managed using Excel spreadsheets. What began as a search for a better way to structure performance reviews has evolved into a comprehensive system that touches nearly every aspect of their people management processes.
"We use Teamflect for pretty much everything that it currently offers. We have built our whole review structure around the functionality of Teamflect."
Their comprehensive adoption of Teamflect has allowed IRE to streamline processes that were previously manual and disconnected.
The impact has been particularly significant for their growing team. Andrew notes, "About 30% of our workforce has been hired in the last 18 months. They've all come through that Teamflect onboarding funnel, and it's been really effective in making sure they're aligned."
"Teamflect streamlined every manual process that before, used to be done in Excel."
Fredelyn Lape - Head of Quality and People
For IRE, the transition from spreadsheets to Teamflect has eliminated many manual processes that were time-consuming and difficult to track. Fredelyn emphasizes how Teamflect has simplified their workflow:
"Previously, you would have to review everything that has been discussed in the past two years, for example. Now the meeting notes and agenda features are very important. If there are action items, you can trace them as tasks, and if the meeting is recurring, they will show up in the next meeting."
The system has proven especially valuable for their onboarding process. "We carry our onboarding process within Teamflect. So now we have a one-month review after someone joins, three months, six months, until they're really embedded into the organization," Andrew explains. This structured approach has helped new hires integrate more smoothly into the company.
"Teamflect keeps employee responsibilities and management expectations aligned."
When asked about their favorite features, both executives highlighted different aspects of the platform that have been particularly impactful for their roles.
For Fredelyn, the performance management functionality stands out: "Everything is just very transparent . And I couldn't wait for that career path feature to be used because that's a really awesome feature."
Andrew appreciates the administrative capabilities: "The back-end on the admin panel allows us to access all the data through reports. To have that accountability on the back-end to ensure implementation and usage is fantastic. You can get really granular data on tasks, task completion, task flow, where it's coming from, the notes as well."
"The competency framework we introduced with Teamflect is incredible. It gives each employee a real targeted focus."
IRE has leveraged Teamflect's flexibility to implement their own competency framework, which has enhanced their annual review process. "It's easier to set goals and objectives," Andrew notes, highlighting how the system has allowed them to create more meaningful performance conversations.
"The support team always responds in a timely manner. They're very direct and to the point."
Both executives praised Teamflect's customer service and support. Andrew adds, "They've been very responsive whenever we've had issues. I like the way that they take on suggestions and show what stage it's at and allow people to vote on them as well."
"The most exciting thing about Teamflect is it's not static. It's continually changing and developing."
When asked to summarize their experience with Teamflect, both executives emphasized its how the Teamflect product has grown and evolved over time, addressing their needs in the process. Andrew appreciates how the platform responds to user feedback: "You take on feedback, and then there are constantly new features, new expansions."
“Unmatched when it comes to the value it provides and the return on investment.”
Perhaps most tellingly, Andrew highlights the exceptional value Teamflect provides: "Every time it comes up to the Teamflect renewal, the CEO and I look at the value and return on investment for the cost of the software, and it's unmatched compared to other expenses. It offers incredible value for the cost."
IRE experience with Teamflect demonstrates how the right performance management tool can transform not just processes but the entire approach to people management in a growing organization. By providing structure, transparency, and accountability, Teamflect has become an integral part of IRE's operations and a key enabler of their success.
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