Isabel Group Success Story

Isabel Group, a prominent mid-sized company based in Belgium with additional locations in France, is a key player in providing specialized products for banks and accountancy firms. Their focus on creating added value for businesses and optimizing access to payments, documents and identities across the full financial supply chain sets them apart within the financial ecosystem. Due to its ownership by banks, Isabel Group is granted privileged access, which allows for rapid scalability during new product launches. What truly distinguishes Isabel Group, however, is its flat organizational structure and a supportive culture where employees are highly specialized and collaborate.

In their pursuit of excellence, Isabel Group sought a performance management tool that could seamlessly integrate into their existing systems and be easily adopted by their tech-savvy team. This need led them to Teamflect, a solution designed to streamline HR processes, enhance alignment and communication, and support their unique company culture within the familiar environment of Microsoft Teams and Outlook.

We interviewed Geraldine Valentini, the Chief HR Officer for Isabel Group, to learn about the company’s experience with Teamflect!

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"Teamflect stood out as a tool we could use in Outlook and Microsoft Teams. That means users do not need to spend time on an HR tool they don't use."

Geraldine Valentini - Chief HR Officer

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Seamless integration was critical for Isabel Group, especially considering their previous challenges with performance management tools. Geraldine explains: "We were not really happy with the previous tool we had. We launched it two years before, and it was not adopted at all by our people." Teamflect’s integration within their existing platforms made implementation and adoption significantly easier.

"Teamflect helps us by making people and HR topics more reachable and easier to find and use."

This ease of access allows employees to engage with HR processes without disrupting their regular workflows, significantly enhancing participation and effectiveness.

Isabel Group has leveraged several features of Teamflect to improve their HR processes. Geraldine outlines their usage:

"Currently, we use the review feature for two career conversations a year with our people, ensuring they are still aligned with what they are doing in the company. Additionally, we utilize surveys for training, induction days for starters, and retention questionnaires."

The flexibility of Teamflect's features allows Isabel Group to tailor their HR processes to better fit their organizational needs.

"The customer support team responds very quickly!"

Isabel Group appreciates the responsive and down-to-earth approach of Teamflect’s support team. Géraldine shares her experience: When you cannot resolve issues via chat, you can schedule a meeting with the team. They respond rapidly."

The overall impact of Teamflect on Isabel Group’s HR processes has been profound.

"It changed everything in the HR processes!"

Geraldine sums up her experience with Teamflect, highlighting the platform's ability to streamline and improve their HR operations:

"In our organization, having this embedded approach has been beneficial. With many people working from home four days a week, you can easily access it during your conversations in Microsoft Teams. This approach has made HR topics more accessible and user-friendly.” 

Isabel Group's journey with Teamflect underscores the importance of finding a performance management tool that integrates seamlessly with existing systems and meets the unique needs of an organization.

By choosing Teamflect, Isabel Group has been able to enhance their HR processes, improve employee engagement, and maintain their culture of care and support. This success story highlights the transformative power of Teamflect and its role in driving organizational efficiency and alignment.