K2 Services, a dynamic IT solutions provider specializing in outsourced IT for law firms, has quickly established itself as a leader in delivering white-glove customer service and managed services.
With a focus on developing their employees and building trusted relationships with clients, K2 Services stands apart from the competition by ensuring that their team is equipped with the tools and knowledge necessary for success.
As they navigated the complexities of performance management, K2 Services sought a solution that could streamline their processes and provide a consistent, user-friendly experience for their busy employees.
This need led them to Teamflect, a platform that seamlessly integrated with their existing systems and offered an efficient, all-in-one solution for goal setting, performance reviews, and employee engagement.
Patrick Rankin, the Director of Talent at K2 Services, expressed a clear need for a new approach to performance management. He wanted something "consistent" and that could create "a lot more ease of use for our employees." Having seen various performance management strategies over his 12 years with the company, Patrick was well aware of the challenges posed by cumbersome systems.
"We went from talking about Teamflect to implementing it immediately. It was very easy."
Patrick Rankin - Director of Talent
In a bold move, K2 Services implemented Teamflect right before their annual review cycle, a time when most organizations would hesitate to make major changes. Patrick described the process as "incredibly easy," with the team deciding to "rip the band-aid off" rather than pursue a gradual rollout.
This rapid implementation demonstrated Teamflect's intuitive design and its ability to adapt to organizational needs quickly. Within days, they had created and launched their annual reviews in the new system, with employees immediately able to access and complete their performance tasks.
"We were looking for something that would create ease of use for people. Teamflect provided this through its Microsoft Teams integration."
After 12 years of seeing various performance management strategies come and go, Patrick knew exactly what K2 Services needed: simplicity and accessibility. The Microsoft Teams integration was the game-changer.
"It's all within one system which is, I feel, the greatest benefit of Teamflect."
Employees now receive notifications directly within Teams, click on them, and complete their performance tasks without switching platforms. This seamless experience transformed what was once a dreaded administrative burden into a natural part of their workflow.
"We're using Teamflect for our goal setting, annual reviews, mid-year reviews, surveys, and recognitions," said Patrick. This consolidation eliminated the need to juggle multiple HR platforms and passwords.
"It's helped create a lot more consistency and it's helped us create more of a sense of one-stop shop."
The impact on K2 Services' performance culture has been significant. By centralizing all performance management activities, Teamflect has created clear expectations and consistent feedback loops across the organization.
Managers can now track goals, provide feedback, and recognize achievements all in one place, while employees have a single source of truth for their performance journey. This consistency is particularly crucial for K2 Services, where IT professionals supporting law firms need clear objectives and regular feedback to maintain their high service standards.
"Customer support has a pretty quick turnaround time!"
Patrick praised the support provided by Teamflect, noting that it was "pretty easy to just submit a question via the chat box." The responsive nature of the support team ensured that any questions during their rapid implementation were promptly addressed, maintaining momentum and user confidence.
Patrick summarized his experience with Teamflect as one that "has created a sense of comfort when it comes to rolling out procedures, handling things like our reviews, setting up our goals, creating consistency and accountability for people."
For a company that prides itself on delivering exceptional IT services to law firms, having a performance management system that actually works—and works quickly—has been transformative. K2 Services has not only streamlined their HR processes but also built a reliable framework that scales with their growth and maintains the high performance standards their clients expect.
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