Mansfield Hall is an innovative educational institution dedicated to supporting neurodiverse learners as they navigate the complexities of college life. With locations in Madison, Wisconsin; Eugene, Oregon; and Burlington, Vermont, Mansfield Hall provides essential academic and social support to ensure that students not only thrive academically but also grow personally and socially.
The challenge for Mansfield Hall was maintaining an effective operational structure that upheld its deep commitment to creating an inclusive and psychologically safe environment for its students and staff.
This need became particularly pressing as the organization transitioned from Google's suite of tools to Microsoft's platform, a move that could potentially disrupt its finely-tuned employee interaction and management systems.
Enter Teamflect, a performance management tool that seamlessly integrated into Mansfield Hall's new Microsoft environment. Teamflect offered a solution that not only aligned with Mansfield Hall's technological shift but also enriched its organizational culture.
Casey Cox, Vice President of People Operations at Mansfield Hall, highlighted how Teamflect was instrumental in this transition.
"As a company coming into the Microsoft space from Google, Teamflect has been an amazing way to ensure that our staff feels organized and supported around their employee experience, which includes goal setting, professional development, input into organizational decisions, and recognition from their peers."
Casey Cox - Vice President of People Operations
Enter Teamflect, a performance management tool that seamlessly integrated into Mansfield Hall's new Microsoft environment. Teamflect offered a solution that not only aligned with their technological shift but also enriched their organizational culture.
The platform covered everything from goal setting and professional development to organizational decision input and peer recognition.
Casey emphasized, "Teamflect did everything we needed in a really great integrated package with our Microsoft transition. So it couldn't have been smoother from the start."
"The meetings tab and its ability to set agendas that we can now look back on have elevated our staff supervision experience."
The Meetings tab in Teamflect became a favorite feature within Mansfield Hall, greatly enhancing the way meetings were conducted and managed.
Casey shared, "To be honest, I think the Meetings tab is my favorite feature, specifically setting agendas so we're all on the same page. The shared notes have been fantastic. The ability to export all of those into a succinct summary has been very helpful as well."
The implementation of Teamflect also significantly improved the recognition practices at Mansfield Hall. The recognition module allowed staff to acknowledge each other's efforts effectively, fostering a positive and supportive work environment. "Teamflect's recognitions module has helped us greatly in creating a happy and productive work environment."
"Day or night, for whatever I need, I've always been able to reach somebody, and not just somebody who can listen but somebody who can help. It's been great."
The responsiveness and effectiveness of Teamflect's support team played a crucial role in ensuring the platform's success at Mansfield Hall, providing timely and helpful service whenever needed.
As a platform that is built on the values of continuous feedback and open communication, Teamflect reflects the same values in its customer success department.
"Teamflect allows me to focus on the things that will drive our organization forward because it holds everything else."
Teamflect's comprehensive capabilities enabled Casey and the rest of the Mansfield Hall team to concentrate on strategic initiatives and core organizational goals.
Through Teamflect, Mansfield Hall not only navigated a significant technological transition smoothly but also enhanced its ability to manage and support a diverse and geographically dispersed team, ensuring that both students and staff continued to thrive in a supportive and efficiently managed environment. For small organizations moving from Google Workspace to Microsoft 365, Mansfield Hall's experience is a strong playbook.
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Day or night, whatever I need, I've always been able to reach somebody — and not just somebody who can listen, but somebody who can help.
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How did you discover Teamflect?
Teamflect has been fantastic. We actually just did a migration from the Google space to Microsoft, and in an effort to keep intact the cultural components and the employee experience within the Microsoft space, we were looking for a tool that would allow our staff to recognize one another, work on their professional goals, and have
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continuity in their supervision between direct reports and their supervisors. We found that Teamflect did all of that in a really great integrated package within our Microsoft transition. It couldn't have been smoother from the start.
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What are you using Teamflect for primarily?
We're utilizing the meetings tab, and the staff agenda specifically has been fantastic. It really helps our staff feel organized about where they've been, where they are, and where they need to be in terms of their own supervision and professional development. Being able to toggle back and forth
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between weeks has been great. The goals tab is something we are continuously learning and utilizing, so that professional development component is really important to us. And then finally, recognitions — that's something important to all companies when it comes to creating a happy and productive work environment. This is a way that we can really build on our in-person recognitions. The
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ability for me to work remotely and give some props to our staff who work across the country has been really easy, and it's helped build that connection tremendously.
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How has Teamflect helped Mensfield Hall?
Teamflect has helped immensely in our transition from Google to Microsoft. We needed a streamlined process to enhance and hold on to all of the cultural and employee components during that huge transition.
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Do you have a favorite feature in Teamflect that you use very regularly?
To be honest, I think the meetings tab is my favorite feature — specifically setting agendas so we're all on the same page. The shared notes have been fantastic, and the
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ability to export all of those into a really succinct summary has been very helpful as well.
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How has your experience been with Teamflect's customer success and support?
I think, as evidenced by this, it's been fantastic. It appears to me — and I could be wrong, Emre — but your team is scattered across the world, and
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day or night, whatever I need, I've always been able to reach somebody — and not just somebody who can listen, but somebody who can help. Sue has been a fantastic resource, and I really don't think we would be where we are without the customer success support team.
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If you could summarize your experience with Teamflect in a couple of sentences, how would you go about it?
Teamflect allows me to focus on the things that will drive our organization forward, because it holds everything else. It allows me to focus on what's really important
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because I have full confidence and trust that the platform is holding all of the other components that are supporting our staff. I think that's the most succinct way I would answer it.
Teamflect, build teams that deliver.
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