MedQuest is a medical imaging management company that operates behind the scenes of healthcare, managing and operating outpatient imaging facilities for healthcare centers across the United States. With over 1,000 frontline team members focused on patient care, the company prides itself on combining operational expertise with an innovative approach to employee engagement.
When Director of People Experience Natalie Fields joined MedQuest in an inaugural role nearly two years ago, she faced a critical challenge: transforming the organization's performance management process into a sophisticated pay-for-performance culture that would engage healthcare workers without disrupting patient care.
What started as a Google search for performance management software turned into what the MedQuest team calls "a true love story" with Teamflect.
Coming out of COVID, MedQuest's performance management was more on the informal side. Reviews weren't tied to rewards, and there was no structured system to support the organization's ambitious shift to pay-for-performance.
"We needed to really redefine the process at MedQuest and what I call sophisticated and bring it up to date." - Natalie Fields, Director of People Experience
The existing system was clunky and unsuitable for healthcare workers who spent their days focused on patient care. The team needed something that wouldn't feel like another burden on top of their clinical responsibilities.
"When you have an organization of a thousand plus team members, who are frontline employees working with patients every day, they don't have a lot of time to learn a new system."
Amy Belzer led the search through "lots of Googling" for performance management companies and came up on Teamflect.
"We found Teamflect, had a demo and as soon as we were done with the demo, Natalie and I said: That's it, we found it. This is amazing. This is exactly what we needed." - Amy Belzer, MedQuest Program Manager
The simplicity was the game-changer. In an industry where "no one likes performance management process," they found a platform that could make it painless.
The implementation timeline was remarkable. Starting in Q4, the team had mid-year goal setting and reviews running within months.
"We had one or two meetings with Sue and the system was set up. Our integration call was 30 minutes, and Teamflect was integrated with our Teams. I mean ridiculous, but amazing."
The Microsoft Teams integration was crucial for IT approval and user adoption.
"Our IT team was very quick to say yes to Teamflect because of its proven integration with Teams."
MedQuest didn't just implement Teamflect; they reimagined their entire approach. The performance management system became the Performance Empowerment Process (PEP), reflecting their intentional focus on employee ownership and development.
"When it comes to empowerment, Teamflect definitely fosters the empowerment of our team members to of take ownership and accountability of their performance."
The platform now manages:
The most consistent feedback from all levels of the organization is about ease of use.
"The biggest compliment we get about Teamflect from all of our team members across all levels and roles is just how easy it is to use. They say it all the time." - Natalie Fields
Senior HRIS Analyst Astrid Restrepo regularly receives emails asking for help, followed quickly by: "No, I just figured it out, thank you."
"It's so user friendly that everyone can figure it out themselves. It's very intuitive." - Astrid Restrepo, Senior HRIS Analyst
The team creatively expanded Teamflect's use for engagement survey action planning, linking it directly to manager bonuses.
"The flexibility in Teamflect's goal setting allows us to create as many goal types as we need. We created an engagement action planning goal, which makes it easy for us to track progress and provide meaningful metrics to our team." - Amy Belzer
The recognition module has transformed team dynamics.
Here's a polished version:
"Our team members are really enjoying giving one another recognition badges. I've received a couple myself, and it makes me feel very proud of what I'm doing at work. It's very empowering." - Astrid Restrepo
The relationship with Teamflect extends beyond software to true partnership.
"Customer support is always just a click away, a meeting away to talk through things and get them resolved. We've been able to get customized reports and request new features." - Natalie Fields
MedQuest continues to expand their use of Teamflect, with room to grow in feedback modules and other features. The platform has given their Performance Empowerment Process credibility and has become integral to how the organization manages engagement, performance, and recognition.
"That connection between engagement, performance management, recognition, and how people feel when they come to work is really manifested and powered by Teamflect."
For an organization that let go of other platforms for being "too cumbersome and clunky," finding Teamflect was, in their words, "hitting the jackpot."
"I absolutely would recommend it 100%. From the customer service to the platform itself and the user experience—all of it is easy and intuitive. We've thoroughly enjoyed it." - Natalie Fields
.svg){kind=small}
.svg){kind=small}
.svg)
