Montego Success Story

Montego is recognized as the largest pet food manufacturer in South Africa, producing the majority of the country's dog and cat food.

With a commitment to quality and a vision that stretches beyond its local roots, Montego has expanded its operations beyond South Africa, venturing into other African markets and setting sights on Europe and America. The company's growth is fueled by a simple yet powerful philosophy: "better every day." This mantra is not just about improving products, but also about nurturing a culture of excellence and innovation among its over 800 employees, who range from administrative staff to production plant workers.

Another thing that sets Montego apart is its practice of "Radical Candor", where managers and direct reports are encouraged to be honest and straightforward with each other. They needed a performance appraisal system that would match this culture and they found one in Teamflect. We sat down with their Human Resources Manager, Henry Galloway, to learn how Teamflect helped Montego implement their visions for goal setting, performance appraisals, feedback, and more!

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"Teamflect actually came as a no-brainer since we are using Microsoft Teams in the company."

Henry Galloway - Human Resources Manager

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Henry stated that while their previous appraisal system had all the right intentions in mind, it was too subjective and only used by managers to tick a box. The company did away with the old system and instead, implemented Teamflect. The fact that Teamflect was fully integrated into Microsoft Teams played a huge part in why the company made this call. It also fits perfectly into their brand of performance management: "What Teamflect offers will fit nicely with our whole idea of radical candor and being able to have those discussions between managers and subordinates being put into a platform where it can be tracked and managed."

"Fun, interactive, and easy to use. It's everything you need on one page in terms of performance management!"

When it comes to changing systems and implementing something new, the question of user adoption is always an important one. The team over at Montego had no trouble adopting Teamflect. This great fit came as a result of as Henry puts it, the Montego employees already being quite clued up on Microsoft Teams and Teamflect having an intuitive design that keeps all of its features in the flow of work and readily available.

"Teamflect gives everyone on our team a good understanding of what is required, our objectives for the term, and what to focus on. It doesn't let anything be left behind."

Highlighting Teamflect's Goals module as his favorite, Henry highlights just how Teamflect has kept their team's focus where it has to be in both the short and long terms. The best part is, this feedback didn't just come from Henry. He has conducted surveys among his team and the results are overwhelmingly positive in favor of Teamflect: "I think, from the reviews and all the surveys that I've done, the message from my employees is that it's quite nice now to have a structured system and good guidance in terms of where they need to head, what they need to do, what's a priority, what is perhaps not."

"Teamflect, in terms of convenience, made it that much easier to have that collaboration between managers and employees."

As an organization already familiar with Microsoft Teams, the Montego team took to Teamflect naturally. This organic chemistry between the product and end-users has resulted in managers and direct reports communicating and collaborating more effectively.

What made us over at the Teamflect team really happy was that now, the company is considering using Teamflect for employee rewards as well, a brand new feature for Teamflect at the time of this writing. We honestly can't wait to see how their experience will be as they build a rewards program with Teamflect. As always, our team will be all ears, waiting for their feedback.

In fact, the responsiveness of Teamflect's customer success team has been one of the highlights of the relationship between Teamflect and Montego:

"Customer service is definitely top-notch!"

When they were first starting with Teamflect, the Montego team had plenty of questions to ask. Henry elaborates on his experience with the support staff as follows: "Every time we had a question, within a few minutes, we had feedback or someone responding to the question.".

Montego's journey with Teamflect has been marked by seamless integration, enhanced performance management, and a supportive partnership. The collaboration between the two companies highlights the importance of having a reliable, user-friendly system that aligns with an organization's culture and operational needs. Montego's successful adoption of Teamflect underscores how the right tools can drive organizational growth and efficiency.