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Securitas stands as a prominent global leader in the security industry, with a workforce of approximately 350,000 people worldwide, including 120,000 in Europe alone, spanning across 20 countries and 16 languages. As a traditional security company evolving in today's modern landscape, Securitas Europe needed a solution that could adapt to their expansive global presence while maintaining a people-focused approach.
We interviewed Loredana Albenzio, Head of Talent and Learning at Securitas Europe, who oversees talent management, performance management, leadership assessment and development, and learning initiatives. She shared how Teamflect has been instrumental in Securitas Europe’s global transformation journey.
"Teamflect is more than a tool. It is an enabler. It empowers us to keep our people at the core of everything we do."
Loredana Albenzio, Head of Talent and Learning
Can you tell me about Securitas' commitment to transforming the client and employee experience and Teamflect's role in the process?
Securitas is transforming from a traditional security organization into a modern, digitalized business. Our ambition is to work with our clients as a security partner and to add value through our global presence, technology, and digital capabilities. We are a people business, and our people are at the heart of our transformation strategy. We need to develop our people for the future, to equip them with the right skills and ensure that they are set up for success.
Teamflect is a tool that helps us manage our people processes in a way that supports both line managers and employees, for example, facilitating regular check-ins, implementing a systematic performance review process with consistent feedback sessions, and establishing robust development programs. Ultimately, Teamflect empowers us to keep our people at the core of everything we do.
Key Takeaways:
"Teamflect's functionalities are crucial in helping us ensure our people feel empowered and supported in their development."
What does "empowering employees" mean in the context of your transformation strategy?
"Empowering people" is a core behavior for people leaders at Securitas, and leaders are assessed on this. It means ensuring we set all our employees up for success by clearly defining expectations and performance goals. Employees have specific, measurable goals each year, and their performance is evaluated against these.
We now manage these processes through Teamflect. Teamflect's functionalities are crucial in helping us ensure our people feel empowered and supported in their development, in alignment with the evolving needs of our business.
Key Takeaways:
"Teamflect directly supports our digital transformation goals by optimizing our people management processes."
Can you tell me about your digital transformation process and the role Teamflect plays in it?
Digitalization is a key component of our strategy to enhance efficiency and ensure we provide solutions that meet the needs of our clients and employees. Digital tools help us streamline processes and work in a more efficient and effective way. Teamflect directly supports our digital transformation goals by optimizing our people management processes. It streamlines one-on-one conversations, it provides prompts and suggestions, and empowers our leaders to be more effective in their people management responsibilities.
Key Takeaways:
“We chose Teamflect because it is an agile and user-friendly tool that allows us to stay close to our people.”
Why did you choose Teamflect as your performance management platform?
We chose to implement Teamflect across Securitas Europe because, after trialing the system internally, we found it to be an extremely user-friendly tool.
It's highly customizable, meeting the diverse needs of a modern organization. As a digital and agile platform, it's accessible on both computers and mobile devices, providing the flexibility our teams require.
Key Takeaways:
"By adopting Teamflect, we are making an investment in our people."
How would you describe the cultural shift you've accomplished with Teamflect?
Like any tool that enhances efficiency and effectiveness, Teamflect has allowed us to streamline people-related processes. More importantly, I believe it has strengthened our culture by underlining our commitment to people. By adopting this system, we are making an investment in our people and this reinforces our view that people are central to our success.
Key Takeaways:
"Teamflect’s ability to adapt to client needs is what sets it apart from other tools I've used."
How do you see your performance and people processes evolving over the next year with Teamflect?
Adoption and usage rates of Teamflect internally have been high, and we continue to support our teams during the early adoption stages. I'm also incredibly enthusiastic about the new features Teamflect continually develops. I believe that our internal usage of Teamflect will bolster our performance management culture through embedding consistent feedback and continuous development in our European organization.
Personally, I find Teamflect’s ability to adapt to client needs is what sets it apart from other tools I've used in the past.
Key Takeaways:
Through Teamflect, Securitas Europe has been able to advance its digital transformation while keeping people at the core of its strategy, ensuring employees feel empowered, supported, and ready to meet the challenges of the future. Securitas Europe's transformation shows what Teamflect delivers at true enterprise scale — across thousands of employees and multiple regions.
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Can you tell me about Securitas' commitment to transforming the client and employee experience, and Teamflect's role in the process?
Securitas is transforming from a traditional security organization into a modern, digitalized business. Our mission is to work with our clients as a security partner and to add value through our global presence, our technology, and our digital capabilities.
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We are a people business, and our people are at the center of our transformation and everything we do. We need to develop our people for the future. It is our social responsibility, and we need to make sure that they have the right skills and that they are set up for success. This is where Teamflect comes in.
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Teamflect is a tool that helps us manage our people processes in a way that supports both line managers and employees. It does so by facilitating regular one-to-ones, regular check-ins,
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and by helping us implement a systematic performance review process with consistent feedback sessions. Teamflect is more than a tool. Teamflect is an enabler. It empowers us to keep
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our people at the core of everything we do and stay close to them.
What does empowering employees mean in the context of your digital transformation strategy?
Digitalization is a key component of our transformation strategy to enhance efficiency and ensure we provide solutions that meet the needs of both our employees and our clients.
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Digital tools help streamline processes and enable us to work in a more efficient and effective way. Teamflect directly supports our digital transformation goals within the people domain by optimizing our people management processes. It streamlines one-on-one conversations,
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provides prompts and suggestions, and empowers our leaders to be more efficient in their people management responsibilities. Teamflect is intuitive and very easy to use, which
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helps our leaders a great deal in staying close to their people.
Can you tell me about your digital transformation process and the role Teamflect plays in it?
For us, it means making sure that we set all our people up for success. Empowering people is a core value, and we measure all our employees and leaders on this behavior. In order to empower people,
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people need to know what is expected of them. That is why we have a very clear process for setting up performance goals at the beginning of the year.
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In order to record goals, track goals, and make sure that employees are working on the right things, we need a tool — and this is where Teamflect comes in. The Teamflect goals functionality is very crucial and really good, and it is essential to ensuring
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that our people feel empowered and supported in their performance. Teamflect enables our leaders to empower their people to do their jobs.
Why did you choose Teamflect as your performance management platform?
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After doing a bit of research on different solutions, I decided to run a pilot within Securitas Services Europe.
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After piloting it with a group of people, I gathered their feedback, and the feedback was extremely positive. It was positive because the tool was very easy to use, very user-friendly, and extremely intuitive. From an admin point of view as well, it is highly customizable, so it really
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meets the needs of a more modern and diverse organization. As a digital and agile platform, Teamflect is accessible on both computer and mobile, so it meets the needs of employees who might be on the go and may not be able to
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access it on their PC — but can easily do everything on their mobile. We chose Teamflect as our tool within Securitas Europe because it is an agile,
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friendly, intuitive tool that really enables us to stay close to our people.
How would you describe the cultural shift you've accomplished with Teamflect?
More than a cultural shift, the implementation of Teamflect has really strengthened our culture by underlining our commitment to people. Like any tool that enhances efficiency and effectiveness, Teamflect has allowed us to streamline people-related processes. By adopting Teamflect, we are making an investment in our people, and this reinforces our view that people are central to our success.
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Adoption and usage rates of Teamflect internally have been very high, and we continue to support our teams during the early implementation phases. I am also very enthusiastic about all the new features that Teamflect continuously develops, and I strongly believe that the continued usage of Teamflect will boost our performance management culture and feedback culture within Securitas Services Europe. Personally, I find Teamflect's ability to adapt to client needs is what sets them apart from tools I have used in the past. They are very quick to respond, and I find them to be very client-centric.
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