Chillibreeze is a purpose-driven visual communication company headquartered in Shillong, in the heart of Northeast India. With 19 years of experience and a rapidly expanding footprint, Chillibreeze serves Fortune 500 companies and multinational clients who demand speed, quality, and radical reliability.
What truly sets Chillibreeze apart goes beyond who they serve. Guided by principles of win-win entrepreneurship and a deep belief that people succeed by helping others succeed, culture sits at the foundation of how the company operates.
As Chan, a function head in the services department, puts it: the company invests deeply in building people, systems, and culture so it can be a force for good in Northeast India.
As Chillibreeze grew, the team found themselves looking for a performance management approach that could keep up with their values. Reviews were happening inconsistently, and the team recognized there was an opportunity to build something more structured.
“Reviews are such an important conversation to have with your team member, to guide them, develop them, and show them where you’re heading together. When everyone is busy, it’s easy for those conversations to get deprioritized. We wanted to make sure that didn’t happen.”
— Chankupar Rymbai, Function Head, Services
Beyond review consistency, Chillibreeze wanted a more unified operational setup. The team had worked with several performance management tools over the years, and with each one there were gaps, particularly around how data was captured across systems. Updating a team member's profile could mean making the same change in multiple places, which created room for things to slip through.
Recognition was also a clear priority. Chillibreeze believes deeply in meritocracy and fairness, recognizing those who take responsibility and holding accountable those who don’t. They wanted a dedicated space to practice that consistently, not just as an occasional gesture.
The team was also fully committed to Microsoft Teams as their daily collaboration hub, so any new tool needed to fit naturally into that environment.
Chillibreeze’s CEO pointed the team toward Teamflect specifically because of its deep Microsoft Teams integration. A small research team made contact with Teamflect, went deep into the product, and saw immediately that this was different from what they had tried before.
The deciding factors were clear: everything lived inside Teams, recognition was built in, and the platform could finally bring structure to the monthly review conversations that had been so inconsistent.
Chillibreeze launched Teamflect at the very end of December 2024, working closely with their customer success manager Irma for two dedicated training sessions, one for the full company and one specifically for managers. From there, they took ownership of adoption internally.
They formed what they call a “Teamflect Pod Team,” a group of accountability champions assigned to specific teams to drive adoption across the organization. New feature announcements were shared proactively in internal Teams channels. Training recordings from the onboarding sessions were uploaded to Chillibreeze’s own LMS, so every new hire now completes a Teamflect course before they begin using the tool.
As Hazel Pdang, who leads HR and performance management, describes it: the rollout was methodical, internal, and built to last.
Across the organization, Teamflect has become the connective tissue between daily work and long-term development.
Reviews now happen on time, every month. Because goals, feedback, and recognition are all captured continuously throughout the month, the final review conversation is grounded and thoughtful rather than a scramble to remember what happened.
Feedback at Chillibreeze has become part of the rhythm of work. Someone does well, you send feedback. There is an area for improvement, you send feedback. Because it is built directly into Teams, the friction is minimal.
For Tanu Gurung, an apprentice designer, recognition was the feature that changed the feel of the workplace:
“When someone gets recognized, it kind of encourages others to give similar recognitions. It creates a ripple effect, of appreciation, of recognition. And it just becomes a lot more visible across different teams.”
— Tanu Gurung, Apprentice Designer
Linked goals, connecting individual goals to parent goals, gave the team something they found immediately valuable. Progress is visible at a glance, and everyone knows what they are working toward and why.
Andrew Myrthong, an architect on the infrastructure team, keeps Teamflect open during every meeting:
“The moment someone says, ‘I’ll take that,’ it becomes a task right there. By the time the meeting ends, everyone already knows what they’re owning. That clarity helps us show up more reliably, which is a big part of our culture.”
— Andrew Myrthong, Architect, Infrastructure Team
Previously, work lived across different tools and systems, requiring some manual coordination to keep everything in sync. Now everything falls into one flow. Team members can focus on the actual work without managing the process around it.
Chillibreeze is candid about their results: they did not track hard KPIs against Teamflect adoption. But the behavioral and operational shifts have been unmistakable.
Reviews happen consistently and on time. Feedback has grown from a periodic exchange into a daily occurrence. Recognition has become a company-wide habit, and leadership now has visibility into goals and progress at a glance, where previously they would have had to request reports and piece together information from multiple sources.
As Chan summarizes it: what used to live in the gray is now at the tip of their fingertips.
The most consistent theme across the Chillibreeze team is that Teamflect went beyond bringing order to performance management. It reinforced the culture they were already working hard to build.
Tanu put it simply:
“Teamflect just makes those actions simple enough that people actually do them. And that consistency is what sustains our culture.”
— Tanu Gurung, Apprentice Designer
For a company that has always believed people succeed by helping others succeed, having a tool that makes it easier to recognize, develop, and align, right inside the platform where work already happens, has become a genuine force multiplier for everything Chillibreeze is working to build.
For the Chillibreeze team, it comes down to one thing: Teamflect makes the behaviors behind their culture happen consistently.
“Yes, absolutely. If you’re already on Microsoft 365, with platforms like Teams or Copilot, Teamflect just fits into the flow of your daily work. I don’t have to switch platforms to get things done. When a tool is exactly where work is already happening, the behavior you actually want, giving feedback, recognizing someone, updating goals, it just happens more consistently. And that consistency is what sustains our culture.”
— Tanu Gurung, Apprentice Designer
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