DPC Technology provides specialized IT support to dental practices andsmall businesses across the Southeast United States. With 30 years of experience, they've built deep expertise in the complex technology ecosystem ofmodern dental offices, from digital x-rays to 3D crown printing systems.
When DPC merged with another Atlanta-based dental IT company, their team suddenly doubled from 20 to 40 employees. The newly combined organization faced a critical challenge: how to maintain culture, track performance, and keepe mployees engaged across a rapidly expanding, distributed workforce.
The Atlanta team had been testing Teamflect before the merger. Once they experienced its capabilities, the decision to go all-in was easy.
Before the merger, DPC's smaller team managed performance reviewsthrough hidden Teams channels, a creative solution that wasn’t very optimal. The merger amplified existing challenges:
"Before we merged, we were doing a lot of that in like a Teams, just in a channel or in a hidden channel so we could keep performance reviews in there."
- Christina Thissen, COO
The service manager from Atlanta, who was now managing the combined service team, needed a better way to engage with his expanded team.
The Atlanta team had been experimenting with Teamflect before themerger, and the service manager was impressed. What stood out wasn’t just thefeature set — it was how naturally the platform fit into Microsoft Teams, the tool his team was already using every day. There was no new app to download, no separate login, no friction to adoption.
"We loved the employee engagement features in our initial trial and knew Teamflect was right for us."
When the merger was complete, the decision was clear: implement Teamflect across the entire organization.
The rollout was remarkably smooth. Teamflect offered to train the entire team, conducting a company-wide training session via Teams.
" The implementation process was great. They offered to train our entire team, and it was seamless. "
The platform's Entra ID integration automatically set up the organizational structure, establishing reporting relationships and determining who would conduct one-on-ones.
Before Teamflect, one-on-ones at DPC were informal and inconsistent —easy to skip when a team was small and everyone sat nearby, but impossible to maintain that way across a newly doubled, distributed workforce. Teamflect gave managers a repeatable structure: pre-meeting check-in formsto surface talking points, shared agendas, and documented notes that both parties could reference afterward.
"The biggest benefit is having regular manager one-on-ones with documented notes and engagement, plus the ability to send surveys beforehand to establish talking points."
With performance review notes scattered across hidden Teams channels,there was no reliable way for managers or employees to revisit past conversations, track progress on goals, or ensure consistency across the team.Teamflect replaced that approach with a single, organized home for all performance documentation that is accessible to both managers and the team members themselves.
"Teamflect solved our core challenges around storing performance review notes, ensuring team members have access to them, and helping everyone track their goals."
DPC needed a way to build a sense of shared identity across 40 employeeswho had never worked together before. Teamflect’s rewards and recognition system gave them a practical mechanism to do it: visible, peer-driven acknowledgment that crossed the old organizational boundaries.
"The recognition system has been fantastic for celebrating outstanding team members and enabling peer recognition. Combined with one-on-ones and performance reviews, it's been invaluable."
Team members receive points monthly to distribute to colleagues, which can be redeemed for gift cards, creating a peer-to-peer recognition culturethat bridges the two merged teams.
Adopting a new platform mid-merger meant DPC had little tolerance forslow support or unanswered questions. Any friction in the rollout could stall adoption across a team that was already navigating significant change. Teamflect’s responsiveness gave Christina and her team the confidence to move forward without hesitation.
"Anytime we've had questions, they've responded quickly. I haven'thad any issues with customer service, it's been great."
DPC Technology plans to expand their use of Teamflect with quarterly employee Net Promoter Score surveys, using Teamflect's built-in AI features to analyze results and track how their growing organization maintains employee satisfaction.
"We're rolling out a quarterly employee NPS survey to track whetherour employees would recommend working at DPC Technology as we grow, and identify what we need to do to maintain high satisfaction."
For DPC Technology, Teamflect has become integral to their operations, especially critical during a period of significant organizational change. Managers have consistent, documented touchpoints with their teams. Employees across both legacy organizations are recognizing each other’s work. And Christina has visibility into how the combined organization is performingas a whole. For a COO managing through transformation, that clarity is everything.
"I think it's a really awesome tool to help with communication withyour employees and with engagement. And I think it's a very important part of how we run our organization."
From managing a complex merger to building a unified culture across 40 employees, Teamflect provided the structure and engagement tools DPC Technology needed to thrive through transformation.
" I would highly recommend Teamflect to other organizations."
.svg)
.svg)
.svg)
.svg){kind=small}
.svg){kind=small}
.svg)
