Ruwag Success Story

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Ruwag, a distinguished family-owned business founded by the Von Eye family, stands as one of South Africa's leading suppliers of power tool accessories, fasteners, and hand tools. With a rich heritage spanning over 15 years, Ruwag's commitment to quality and innovation has earned them a stellar reputation in the hardware retail industry. What sets Ruwag apart is its deeply ingrained culture that prioritizes both its people and customers, fostering an environment where collaborative growth thrives.

To sustain and enhance its strategic initiatives, Ruwag embarked on an OKR journey. In their quest for a solution that could streamline and support their strategic planning and execution, they discovered Teamflect, a platform that perfectly aligned with their needs for efficient goal management, cultural integration, and continuous performance tracking.

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"Teamflect keeps us focused on what we need to do."

Rupert Jacobs - Managing Director

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For Ruwag, staying on track with their strategic goals was crucial. Rupert highlighted how Teamflect played a significant role in maintaining their focus and preventing deviations from their objectives:

"I think just keeping us on track. I think we've got to say it's just as important to know what you should not be doing than to know what you need to do. And I think that part is where Teamflect is helping us quite a lot. It keeps us focused on what we need to do and stops us from going off track all the time because everything that we need to do is set in one place."

By consolidating all necessary tasks and goals within one platform, Teamflect ensured that Ruwag's team remained aligned and efficient in their operations.

"Everything is in one place! That's the nice thing about Teamflect!"

Rupert emphasized the importance of having a comprehensive overview of their operations. Teamflect's dashboard became an indispensable tool for Ruwag, providing a centralized view of all critical elements. When asked about his favorite feature in Teamflect, her responded with:

"I think the dashboard where you see everything at once. So you see your goals, you see your tasks, you see your calendar, you see your goals reached, your feedback sessions. Everything is in one place. That's the nice thing about it."

This comprehensive dashboard allowed Ruwag to streamline their workflow and ensure that every team member had clear visibility into their responsibilities and progress.

"Teamflect has feedback and personal review that I haven't seen on some other platforms"

One of the standout features of Teamflect for Ruwag was its robust feedback and review system. Rupert appreciated how this feature seamlessly integrated with their organizational culture and strategic goals:

"I could pick up a lot of our cultural stuff that makes it important for our business to grow was built into Teamflect on the way that you do your one-on-one meetings, your staff feedback sessions and everything that's talking to our culture but also talking to our OKRs and our strategies. It's all combined into this platform of Teamflect which really makes it nice."

"Teamflect makes our goals and our strategy management a lot more efficient."

We asked Rupert to summarize his experience with Teamflect in a couple of sentences. He did one better and boiled it all down to a single word: Efficiency.

"I would almost bring it back to one word and it's efficiency. That's for me what Teamflect adds to our business. It makes our goals and our strategy management a lot more efficient."

Teamflect's ability to streamline goal setting, task management, and performance reviews meant that Ruwag could operate more effectively, ensuring that all team members were aligned with the company's strategic direction.

Ruwag's journey with Teamflect highlights the transformative power of a well-integrated performance management tool. By providing a centralized platform for goal management, task tracking, and feedback, Teamflect has helped Ruwag maintain focus, enhance efficiency, and foster a culture of continuous improvement.

Through their partnership with Teamflect, Ruwag continues to thrive as a leader in the hardware retail industry, driven by a commitment to quality, innovation, and collaborative growth.